It automatically prioritizes our important mails in the Focused folder. The new versions of Outlook inbox have two default folders – Focused and Other. You can also try the Sweep feature on Outlook, which would automatically delete old emails from a sender. To fix this, you can just go to the Junk, Inbox, or any other folder and delete all the unwanted emails. Needless to say, if your inbox is full and does not have enough free space, then Outlook would not receive emails. If it is marked red, then it means Outlook is not available presently. Simply go to Outlook's Service Status page and check its current status. Also, Outlook's service might be down currently as well. Therefore, you can restart your computer and make sure it is connected to a stable connection. Check the Internet Connection and Outlook ServiceĬhances are that there could be a problem with your system's internet connection. This will move the email to your inbox and would make sure the same action won't take place for the respective email id again.Ģ. Just open the email, go to its Actions > Junk Email, and mark it as non-junk. Chances are that you could have got the email, but Outlook marked it as junk instead. Check the Junk Folderīefore you take any drastic measures, make sure that you have checked the Junk folder in Outlook. Hopefully, the video has solved your problem, but if not, no worries, below are some other solutions we prepared for you: 1.